Senior Client Services Project Manager, CX

NICE Systems · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25000000 - 35000000
NICE Systems is seeking a highly motivated and experienced Senior Client Services Project Manager to join our team in Bali. In this role, you will be responsible for managing and delivering client projects, ensuring high levels of customer satisfaction and service quality. The ideal candidate will have a strong background in project management and a deep understanding of customer experience (CX) principles.

📋 Tanggung Jawab Pekerjaan

Manage and deliver client projects from initiation to completion, ensuring they are completed on time, within budget, and to the required quality standards.,Build and maintain strong relationships with clients, understanding their needs and expectations, and ensuring their projects are aligned with their business objectives.,Coordinate with internal teams to ensure all project deliverables are met and that any issues or challenges are addressed promptly.,Monitor project progress and performance, providing regular updates to clients and stakeholders, and making adjustments as necessary to ensure project success.,Leverage NICE Systems' products and services to deliver exceptional customer experiences for our clients.,Stay up-to-date with industry trends and best practices in customer experience and project management, and apply this knowledge to improve our services and processes.,Provide training and support to junior team members, ensuring they have the skills and knowledge they need to succeed in their roles.,Collaborate with the sales team to identify new business opportunities and support the growth of our client base.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Project Management, or a related field.,5+ years of experience in project management, with a focus on customer experience or client services.,Proven track record of successfully managing and delivering client projects.,Strong understanding of customer experience (CX) principles and practices.,Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams.,Proficiency in project management tools and software, such as Microsoft Project, Asana, or Trello.,Experience working in a fast-paced, dynamic environment, with the ability to manage multiple projects simultaneously.,Strong problem-solving and decision-making skills, with the ability to think creatively and strategically.

🛠️ Keahlian

Project ManagementCustomer Experience (CX)Client Relationship ManagementStakeholder ManagementCommunicationProblem-SolvingTime ManagementTeam Leadership
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