Customer Service Specialist (Fintech & Digital Payments) - Remote from Bali

Join RedotPay, a leading Fintech Unicorn, and take your career to the next level in the fast-growing world of digital payments and financial technology. As a Customer Service Specialist, you will play a pivotal role in delivering exceptional customer service and support to our diverse user base. Based in Bali, you'll be part of a dynamic team that's shaping the future of digital payments in Indonesia.

In this role, you'll handle customer inquiries, resolve issues, and ensure a seamless user experience using our proprietary tools like RedotPay Dashboard and Customer Support Portal. With a focus on innovation and customer-centric solutions, you'll be at the forefront of Indonesia's digital transformation.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving inquiries and issues in a timely and professional manner
• Use our proprietary tools like RedotPay Dashboard and Customer Support Portal to manage customer accounts and transactions
• Collaborate with cross-functional teams to identify and implement process improvements
• Monitor customer feedback and use it to enhance our products and services
• Stay up-to-date with industry trends and best practices in digital payments and customer service
• Participate in training and development programs to continuously improve your skills
• Ensure compliance with regulatory requirements and internal policies
• Contribute to a positive and inclusive work environment

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or related field
• Minimum 2 years of experience in customer service, support, or a related field
• Strong communication and interpersonal skills
• Proficiency in English (both written and spoken)
• Familiarity with digital payment systems and fintech platforms is a plus
• Ability to work in a fast-paced, dynamic environment
• Excellent problem-solving and analytical skills
• Certification in customer service or related field is a plus

🛠️ Keahlian

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