Field Account Consultant - BCA Finance (Depok, West Java)

Join BCA Finance as a Field Account Consultant in Depok, West Java, and play a pivotal role in managing customer relationships and ensuring timely collections. This contract position offers a dynamic work environment where you will engage directly with clients to resolve payment issues, negotiate settlements, and maintain strong client relationships. With a focus on customer satisfaction and financial recovery, you will utilize your problem-solving skills and communication abilities to achieve outstanding results.

At BCA Finance, we are committed to providing innovative financial solutions and exceptional customer service. As a Field Account Consultant, you will work closely with our team to develop and implement strategies that enhance our clients' financial health and satisfaction. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about helping others achieve their financial goals.

📋 Tanggung Jawab Pekerjaan

• Manage customer accounts and ensure timely collections through direct engagement and negotiation.
• Resolve payment issues and negotiate settlements with clients to maintain positive relationships.
• Utilize CRM systems such as Salesforce to track and manage customer interactions and account status.
• Develop and implement strategies to improve customer satisfaction and financial recovery rates.
• Collaborate with the team to analyze financial data and identify opportunities for enhancement.
• Provide exceptional customer service and support to clients through phone, email, and in-person visits.
• Stay updated on industry trends and best practices to continuously improve performance.
• Meet and exceed performance targets to contribute to the overall success of the team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in a customer service or account management role.
• Strong communication and negotiation skills.
• Proficiency in using CRM systems such as Salesforce.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong attention to detail and organizational skills.
• Certification in financial services or customer service is a plus.

🛠️ Keahlian

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